What is your wholesale pricing?
We do not have a specific wholesale price list; we have set price breaks at pallet quantities. For any wholesale pricing contact our team for more information.
Can I collect my order?
Yes, we do allow pickup from manufacturing locations. Please click here to view our global manufacturing locations.
Contact us via email if you wish to collect and we will arrange this.
What is your pallet return scheme?
When a pallet is used for delivery of Thermogard product, a $20 charge per pallet will be applied. Once the pallet has been returned (undamaged) to Thermogard, within five days your business account will be credited back.
To learn more about our Pallet Return scheme, view our blog.
What is your Expedite Service?
Our Expedite Service is to be used when you are needed our product quicker than standard lead times. Whether it be Expedite Freight or Blast Freeze, we can help you overcome delays by ensuring your packaging gets to you when you need it urgently. Read more Expedite specific FAQs below on the attached blog.
What do you mean by "standard range"?
Thermogard supplies a standard range of various products that are held in stock ready to be shipped upon order. This includes a range of Gel Ice Packs, Wool Liners, Envirofoil Pouches and Cartons, all designed to fit together to create small, medium and large cool-chain kits bringing convenience and lower MOQ’s. These can be viewed on your regional website;
What is the minimum quantity of cases/cartons I can order?
This varies from product to product, but can be viewed on our website under each individual product. If you are ordering below the minimum order quantity for an item, you will not be able to add to cart and a red notification will appear.
How long can a gel pack keep cold?
There is no one answer to this question, unfortunately, as much of how long a gel pack will last in transit is dependent on external factors, such as ambient temperature, quality of insulation, the product being shipped and size and quantity of gel packs used.
To answer this question, we would suggest conducting live thermal tests using temperature probes to monitor your product over the desired time. We understand this can be overwhelming, so if you have any questions regarding testing, please let us know here!
What is the typical delivery time for your product?
This ranges for region, product and quantity, so if you have any questions or are needing something urgently get in touch!
sales.nz@thermogard.com
sales.au@thermogard.com
sales.us@thermogard.com
Where are you located?
Thermogard is based across New Zealand, Australia & the United States. Please click here to view our global locations.
